On this page you will find answers to most questions you may have when purchasing products within our range. In addition, we also answer all your questions about Lumidee as the ideal partner for your communication solutions in the workplace and (hybrid) workplace design.
Lumidee BV was founded in 1993 as a communication specialist. Over the years, we have acquired a very thorough knowledge of headsets, radio's, walkie-talkies, telephones, mobile phones, etc. Lumidee has made the choice to include only high-quality brands in its range, so that you know that you will always receive a solid product. Among others Lumidee is a valued partner of Poly, Jabra, EPOS | SENNHEISER, Yealink, United Headsets and Motorola Solutions.
Lumidee offers you several ways to connect to provide you with advice;
Are you still doubting between different headsets? Are you curious whether a device is useful in your situation? Lumidee offers you the opportunity to find out. All headsets and telecom products that you can find on our website are also sent as a trial placement.
The only condition is that we receive the products back complete (and in their original condition with the original and undamaged packaging) within 14 days. This service is again free.
Do you need more than ten products and would you like to receive a quote? Please contact us.
You can send an e-mail to verkoop@lumidee.nl or you can call 073-6240375.
Certain products cannot simply be combined with other products. For example, each brand has its own type of QD plug and there are certain wired headsets that cannot be connected to certain telecommunication devices. There are certain tips that can help you find a suitable product easily. In addition, at the bottom of the page you will find useful links to websites that can help you find out how you can combine certain products using an intermediate piece or converter.
Enkele fabrikanten hebben veel tijd en aandacht gestoken in het ontwikkelen van een zogenaamde compatibility-guide. Hier kunt u aangeven welk apparaat u nu heeft en welk product u hier op aan wilt sluiten. Na het invoeren van deze gegevens vindt u terug of het mogelijk is om deze apparaten te combineren en wat u hier dan voor nodig heeft. U kiest de compatibility guide van het apparaat dat u wil gaan kopen.
Heeft u aan de hand van bovenstaande informatie nog steeds vragen? Dan kunt u uiteraard contact met ons opnemen.
Lumidee is a distributor and reseller of various brands of headsets and devices with different warranty conditions. If you have a repair, we ask you to send it to us together with the repair form of the product in question. The repair forms can be found on this page. We ask you to add a repair form for each product.
For returns and repairs, please refer to our support page for the correct forms.
Lumidee can provide an installation of your order or you can request a service engineer.
Go to this form and fill in your details as completely as possible and when you want to make an appointment with the Lumidee Service Engineer.
Lumidee BV supplies from its own stock. With each product you can see if we have it in stock. The moment you put a product in your shopping cart, our stock is checked again so that you can be sure that the shipment will take place within 24 hours. In the unlikely event that we do not have all products in stock, you will see the delivery time in working days. Of course we offer the possibility to receive a partial delivery of the products that we do have in stock. All products are sent by registered mail. Speed in delivery is important to us.
All orders are sent by registered mail. The moment we scan the products in our warehouse, you will receive an e-mail with the track & trace and the invoice so that you can also track the shipment. This way you always have certainty about your shipment.
Shipment of ordersis normally fulfilled via GLS. If necessary, we may choose to use an alternative. Below you will find the shipping costs used by Lumidee.
DestinationBelgium | Verzendkosten€ 9,50 | Gratis vanaf€ 200,00 |
All prices quoted are exclusive of VAT.
* For shipments to England/United Kingdom, 'Incoterm 20 (DAP)' applies. Paid freight charges, customs clearance charges, unpaid customs duties and taxes. The sender pays all costs for the freight. The importer/purchaser/recipient bears all other costs.
You can return your order in whole or in part by using the return form and the box in which it was delivered. We would like to receive a completed return form to make processing easier. As soon as the package has been received by us, you will receive a credit (if necessary). We aim to process a refund within a few days.
Return conditions - Business
Companies cannot claim a right of return. Dutch law applies to our General Terms and Conditions. If you are unsure about your choice of product, we recommend that you request a trial product by telephone or via the contact form.
For companies it is possible to buy on account. To qualify for this, we ask you to contact us so that we can include your company details into our system. You can then easily and safely place your orders online by logging in. Of course we are still there for you when needed.
On Lumidee.nl you can pay for your order in several different ways.
After you have put the products of your choice in your shopping cart, you can view your shopping cart at the top of the page. Here you will also see the button “Go to shopping cart”. This button takes you to the checkout screen. After entering your address and choosing the shipping method, you will be taken to the payment screen. Here you can choose which of the above methods you want to use to pay for your order.
Sometimes some confusion occurs about paying VAT for companies. We would like to explain this to you below.
Businesses:
- Within the Netherlands: you do have to pay the VAT, but you can reclaim it later with the VAT return
- Outside the Netherlands (but within the EU): you do not have to pay VAT to us if you provide us with a valid VAT number.
Private individuals:
- Within the Netherlands: you simply have to pay VAT
- Outside the Netherlands: you simply have to pay VAT
Chamber of Commerce number: 16070738
VAT number: NL809814365B01
Bank number: 689147201
Swift/BIC: INGBNL2A
IBAN: NL91INGB0689147201
Buy your communication solutions reliably and safely from the specialist with 30 years of experience. Since 1993, Lumidee has been providing professional communication solutions from only the world's A-brands to the business world of Europe.
We are proud to count some of the largest banks, contact centers and chains in retail as our customers.
De Ring 9
5261 LM Vught
Netherlands
Send a message
+31 (0)73 624 0375
info@lumidee.nl